Shipping policy
At The Pink Bougainvillea, we take great care in preparing and packaging every order. Our handcrafted bags are made with love and attention to detail, and we strive to ensure they reach you safely and on time.
1. Order Processing
All orders are processed within 2–4 business days after order confirmation, excluding Sundays and public holidays.
During festive seasons, sales, or promotional periods, processing may take slightly longer due to high order volumes. We will do our best to dispatch your order as promptly as possible.
2. Shipping and Delivery
We currently ship orders across India.
* Estimated delivery: 4–8 business days after dispatch, depending on the delivery location.
* Metro cities: Delivery may be faster, subject to courier availability.
* Remote locations: Deliveries to remote areas may take additional time.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges for cart amount lower than 999/- , will be displayed at checkout before payment is completed.
Free-shipping on all orders above 999/-
4. Order Tracking
Once your order has been dispatched, we will share the tracking details via email, SMS, or WhatsApp, wherever applicable.
You can use these details to track your shipment until it reaches you.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses and contact details at checkout.
If an order is returned or delayed due to an incorrect address, incomplete details, or the recipient being unavailable, additional shipping charges may apply for re-delivery.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will coordinate with the courier partner to investigate the delay and assist you with the next steps.
7. Damaged Packages
If your package arrives visibly damaged or tampered with, please take photographs of the outer packaging and the product, and contact us within 48 hours of delivery.
We will review the issue and assist in accordance with our applicable policies and consumer rights.
8. Undelivered or Returned Shipments
If a shipment is returned to us because of repeated delivery failures or an incorrect address, we will contact you to discuss the available options. Additional shipping charges may apply for re-shipment.
9. Contact Us
For shipping-related queries, please contact us through the contact details provided on our website.
The Pink Bougainvillea
Website: www.thepinkbougainvillea.com
Thank you for choosing The Pink Bougainvillea and supporting thoughtful design and artisan craftsmanship.